Telemetry Support Desk

Need help linking your devices, modifying insurance policies, or submitting manual reports? Our engineers are here to assist.

Insurify Labs

Visit our telemetry labs and operations centers for direct account setup or device calibration advice.

San Francisco Telemetry HQ

404 Sensor Ridge, Tech Hub District, CA 94103

Tel: +1 (415) 555-0192

New York Underwriting Labs

120 Wall Street, Risk Modeling Floor, NY 10005

Tel: +1 (212) 555-0187

Send Support Message

Frequently Asked Questions

Read quick details on data collection, privacy, and how sensor data influences rates.

Traditional insurance companies calculate premiums based on aggregate regional demographics. Insurify SmartLog bypasses this guesswork. By reviewing objective sensor data (like average speeds, home environment diagnostics, and health logs), we confirm your safety status and deduct up to 55% from your base rates.

No. Your privacy is critical. We do not track, map, or save raw GPS coordinates. Our connector APIs ingest mathematical metadata models only—such as deceleration statistics, acceleration averages, and compliance parameters. Your trip maps are never transmitted to our underwriting servers.

If a device disconnects, we temporarily hold your premium calculation at the average score of your last verified sync interval. You have a 14-day grace period to reconnect your log stream through the support dashboard before rates default to the base tier rating.

Yes. The Executive Multi-Log plan supports connecting home alarms, driving metrics, and fitness trackers simultaneously. Connecting multiple verticals triggers a "Unified Multi-Log Bonus" discount, stacking an extra 5% reduction on top of individual category scores.

Telemetry API System Status

Real-time status check on Insurify SmartLog integration APIs and database listeners.

Apple HealthSync
Operational (99.98%)
Tesla Telemetry v3
Operational (99.95%)
Nest Protective Hub
Operational (100.0%)
Underwriting Ledger
Operational (99.99%)

Schedule calibration help

Having difficulty linking your Tesla account or mapping smart smoke sensor heartbeats? Schedule a 15-minute screen share with one of our telemetry deployment engineers.

Our technical specialists will guide you through authentication tokens setup, API keys authorization, and verify your dashboard active connection status in real-time.

Book Calibration Call

Shipping & Policy Rules

  • Devices ship via USPS First Class (2-4 business days)
  • Pre-paid return labels included for package dropoffs
  • Security deposit of $25 fully refunded on device checkin
  • Lifetime replacement warranty on active telemetry plans

Hardware Logistics & Returns

For users whose automobiles do not support OEM API syncs or homes without smart sensors, Insurify provides pre-configured hardware trackers (like OBD-II dongles or water line temp probes).

If you cancel your plan or transition to native cloud integrations, simply return the hardware using our prepaid labels. Your security deposit is processed automatically upon shipment scan.

Telemetry Community Feedback Hub

Help shape the future of telemetry integrations. Vote on upcoming smart device connectors under active development.

Ecobee Thermostat Connector

Monitor dynamic heating and home occupancy logs to optimize smart home Sentinel credits.

Vote integration (421 votes)

Peloton Workout Sync

Log active calories directly from gym bike logs to unlock deductions on deductibles.

Vote integration (380 votes)

Rivian Connected API

Native console sync for Rivian R1T & R1S to measure offroad compliance parameters.

Vote integration (512 votes)